Frequently Asked Questions

Currently both vessels are offering the same tour. The thriller holds up to 36 passengers and the Hurricane up to 85.

Pregnant women may not participate.

Yes, for the safety of our passengers and crew, if it’s thundering and lighting we have to cancel the tour. You are able to reschedule or get a full refund.

We ask all customers to arrive 30 minute prior for check in and boarding, if you will not make it on time, please call us in advance at (305) 373 7001 to reschedule. If you arrive after the tour has departed, we will not be able to offer a refund or reschedule your tour.

Guests with back/neck problems should not select this tour.

Safety is always our top priority. We don't allow children under 3 years old to ride Thriller Miami or Thriller Hurricane.

Guests with mobility issues should not select this tour.

Guests prone to motion sickness should take precautions.

There are times when wind, speed and direction will affect water and sea spray which may enter the boat.

But depending on where you sit, on the last rows of the boat, you will definitely get wet.

Most of the times yes, but while every effort is made to ensure a safe and Thriller ride upon our vessel
during your trip, the captain will take the sea conditions into consideration before going into the Atlantic
Ocean and/or reaching speeds up to 40 mph.

You are not allowed to bring food aboard.

Yes, but it has to be in a plastic cup or bottle. No glass containers. Cans are allowed.

Please visit our private charter section on this website and send us a message with your information. You can also contact (305) 479-7261 or [email protected] to get a quote or more information.

You will need to contact that third party customer service in order to get your refund, since tickets were purchased through them.

We are located inside of Bayside Marketplace shopping center. Once you enter the mall walk all the way to the bay/ water (You will see a band/performing stage) then head towards the Hard Rock Café/ Ferries wheel. Look for the yellow umbrellas and race flags.

We are located at a shopping center, Bayside Marketplace, you can park (Pay for parking) here and walk to our dock.

Please arrive 30 minutes prior to tour departing time, please ensure online waivers are signed prior (one per participant) to check in. We recommend arriving in advance to enjoy shopping, bars, and restaurants at Bayside Marketplace and avoid being late do to traffic, finding parking or our dock.

Yes, you should do it as soon as you purchase your tickets, once you receive your confirmation and the link to fill it out. Each participant must sign one. It will take 1 minute.

Please sign the waiver before you arrive to our dock and before you check in to avoid delays.

You cannot bring luggage aboard. There is a café at the entrance of the mall that offers luggage storage services for a fee.

Yes you can.

We have life jackets under the seats but no one if required to wear them. They are there only for emergencies.

When making a reservation, you are guaranteed a seat. Seating is on a first come, first serve basis. Please arrive early to make the line and pick your preferred seats before anyone else.

Regular clothes/shoes are fine. 

We will save it for you at the dock until you come back from the tour.

There is a ramp to get to our dock. Because of liability, our staff will be unable to assist you to get to the boat. Your family/friends will have to assist you. There are about 2-3 steps to get into the Thriller boat and the Hurricane boat.